The majority of our stock is made to order and we endeavour to have your order sent out with Australia Post within 5 business days. We offer a flat rate shipping fee of $11.95. Express postage is offered at a flat rate of $14.95.
Sorry, we do not offer international postage.
Free pick up is available from Undera, Victoria.
Alternatively, if you live in the Shepparton area, we can deliver to you for a $5 delivery fee.Returns & Refunds
We do not offer returns or refunds for change of mind.
We take great care to make sure your order is packed well and is safe for transport. Please advise us within 48 hours if your product is either not what you ordered or has a major problem.
A product has a major problem when:
- it has a problem that would have stopped someone from buying it if they'd known about it
- it is unsafe
- it is significantly different from the sample or description
- it doesn't do what the business said it would, or what you asked for and can't easily be fixed.
The faulty product must be returned to us within a reasonable time frame, ie 7-14 days. The return postage fee is your responsibility.
Any refund that is approved will have the postage fees deducted. We refund products only, not postage.